New Accessible Facilities at Lazarou Salon & Barbers, Duke Street Arcade

New Accessible Facilities at Lazarou Salon & Barbers, Duke Street Arcade

Lazarou Salon & Barbers have introduced new changes to make their Duke Street Arcade salon more accessible for wheelchair users and clients that prefer step-free access.

Although they only have a small number of clients using wheelchairs, they found that these tend to be clients who want a ‘traditional’ barber cut. However, it became increasingly apparent that a number of potential clients were not being catered for.

How Lazarou made their salon accessible

Being in one of Cardiff’s historic arcades meant that they needed to be mindful of significant structural changes. They decided to contact people and organizations that champion disability awareness and advocacy in Wales.

They were visited by Mike O’Brien (Unpaid Carers’ Representative, Cardiff and Vale Regional Partnership Board) who gave his time, experience and perspective on how Lazarou could progress their work and services in an accessible way.

They looked at different design and layouts, considering wash basins with and without integral seating – integral seating is arguably the industry default. Adequate water supply and drainage also needed consideration in an area where none existed.

After choosing the right combination, they had the new stand alone basin and equipment installed on the ground floor of their three story salon. This entailed a degree of logistical tinkering and a Health and Safety assessment as the salon remained open whilst the plumbing and equipment was installed.

What do their clients think of the changes?

The stand-alone basin has been tried and tested by a willing volunteer who used a powered wheelchair. The client found that they were able to manoeuvre themselves to the backwash easily, and had no problem in receiving a full hair shampoo and conditioning treatment.

However, if a person finds it uncomfortable to sit back for a hair wash, the stand alone unit allows them to face toward and over the sink, either sitting or standing.

Lazarou also found that several of their existing clients have taken advantage of the new ground floor facilities. They are aware that not everyone with mobility challenges uses a wheelchair, and hope that their new facilities appeal to a variety of people who may wish to avoid stairs.

Furthermore, Lazarou were conscious that some clients are accompanied by a companion or carer. These new ground floor facilities provide the opportunity for both carer and ‘caree’ to enjoy a visit to a salon in the same environment, and share the experience.

This is currently a unique service offered by a salon in Cardiff City Centre. Lazarou hope that other salons may wish to emulate this service in future.

To find out more about Lazarou Salon & Barbers and book an appointment, please visit